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Job Title:  Supervisor Regional Operations - Oakland, CA
Location:  Oakland, CA, US

Regional Operations Supervisor (ROS) - Oakland, CA

 

 

Redbox

 

Position Overview

This position will be focused on providing leadership and managing the day to day performance of Redbox Kiosks and merchandising teams in a defined territory. At Redbox, we work hard but have fun.

Key Responsibilities

 

  • Manage People
    • Ensure appropriate division of tasks and distribution of workload among team members
    • Interact, develop, and maintain positive working relationships with client partners, customers, staff personnel, and corporate staff
    • Recruit, train, manage, and develop team of Field Support Representatives covering a specific geographical market
    • Drive and manage people engagement initiatives
  • Manage Kiosks
    • Continually monitor and manage territory performance based on the successful achievement of company goals
    • Monitor reliability of network infrastructure and operating systems
    • Manage the installation, configuration, servicing, troubleshooting, and repairs of the company's electronic and mechanical equipment at the customer's site, including ensuring that hardware and software components are upgraded as required
  • Manage Product
    • Maintain organized and accurate inventory accountability of product and parts within the region
    • Ensure timely and efficient returns to vendors
    • Manage the distribution and thinning of inventory appropriately of kiosks
  • Manage Costs
    • Optimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issues
    • Manage appropriate staffing requirements and provide written business case justification for all requisitions
    • Manage work schedules and reconcile weekly actual miles driven and time worked against cost of distribution model
  • Manage Process
    • Identify, develop, train, and enforce standard operating procedures which facilitate work efficiencies while achieving company goals
  • Manage Projects
    • Make independent and effective decisions regarding matters relating directly to general operations of assigned territory

Education & Experience

  • 1+ years direct supervisory experience
  • Proven track record as an effective supervisor of field employees
  • Minimum high school diploma or GED equivalent
  • Associates degree preferred
  • 3+ years of computer, computer operations, network, communications, or related technical experience
  • Experience with managing remote employees
  • Experience with process management
  • Prior experience in retail, merchandising, or customer service

Additional Requirements

  • Must have valid driver’s license and acceptable driving record

Physical Requirements

  • Ability to lift 50 lbs
  • Ability to bend, kneel, push, pull, and stand for extended periods of time

 

Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

If you need an accommodation to complete our application process, please contact us at careers@redbox.com. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Applicants and employees are protected from discrimination under Federal law.  For more information please see EEO is the Law.

 

Posting Notes: || United States || California || Oakland ||  ||

 


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Operations Manager, Manager, Merchandising, Compliance, Operations, Management, Retail, Legal

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