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Field Service Technician - Grove City, OH

Grove City, OH, US

Field Service Technician - Grove City, OH

 

 

Position Overview

 

 

At Redbox we’re not just passionate about our products, we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers, love working with your hands to repair machines and equipment and prefer to not be confined to a desk, you’ll love being a Field Service Technician. You’ll work independently throughout the day in partnership with your manager, aiding in the technical support of Redbox and other kiosks, ensuring our customers are taken care of, kiosks are up and running, and company goals are met. At the direction of your supervisor, you will plan and schedule your days, making adjustments as new priorities and tasks arise.

 

Key Responsibilities

  • Perform and complete kiosk installation, preventative maintenance and independently troubleshoot and repair kiosks onsite and occasionally remotely
  • Use a company vehicle to merchandise, install, repair, and maintain all product lines
  • Respond to dispatch calls during scheduled shift
  • Maintain the exterior of kiosks (cleaning, painting, restoring)
  • Manage and maintain all kiosk parts, repair tools, merchandising product, and equipment
  • Provide quality customer service through regular interaction and communication with co-workers, external customers and contractors, store owners, and managers/employees
  • Secure all Company merchandise and ensures kiosks are properly locked
  • Properly care for and follow maintenance schedule for all company issued property, including company vehicle, phone, tablet, parts, tools and inventory
  • Load and unload product from automobile, residence and warehouse
  • Support the Regional Operations Supervisor (ROS) and assists the Merchandising Team with additional duties as assigned and necessitated by evolving scope of business needs

Education & Experience

  • High school diploma or GED required
  • 2+ years of related field experience
  • 2+ years of electrical or mechanical equipment repair, troubleshooting and maintenance experience
  • 2+ years of computer operations and maintenance experience: must be able to troubleshoot, load and configure software, handle component and peripheral replacements and troubleshoot, connect and configure network connections
  • 1+ years of experience in a customer facing position

Knowledge, Skills & Abilities

  • Strong analytical, organizational, multi-tasking, and problem solving skills
  • Ability to use MS Office and web-based software applications; high level of literacy with Windows Operating Systems
  • Must be able to effectively communicate and collaborate with others
  • Ability to work in a variety of weather conditions including extreme weather

Other Requirements

  • Occasional travel with overnight stays may be necessary
  • Must have valid driver’s license & maintain an excellent driving record
  • Must be able to use common power tools (drills, saws, sanders, etc.)
  • Ability to successfully complete MVR, drug screen and background check
  • Must have the ability to store at least 50 cubic feet of company merchandise within personal residence
  • Ability to work a rotating schedule to include weekends and holidays

Physical Requirements

Ability to:

  • Drive for extended periods
  • Lift and carry 50 lbs. frequently throughout the workday
  • Bend, kneel, push, pull and stand on a regular basis throughout the workday
  • Work in indoor and outdoor environments with varying weather elements

    This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet ongoing needs of the organization.

Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

If you need an accommodation to complete our application process, please contact us at careers@redbox.com. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Applicants and employees are protected from discrimination under Federal law.  For more information please see EEO is the Law.

 

Posting Notes: || United States || Ohio || Grove City ||  ||

 


Nearest Major Market: Columbus

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